When it comes to business IT support, the decision often comes down to two options: break/fix or managed services. At first glance, break/fix may seem more cost-effective—you only pay when something goes wrong. But is that really true in the long run?
At TK Tech Services, we’ve worked with dozens of businesses that started with a break/fix model and eventually transitioned to managed services. The shift wasn’t just about better performance—it was also about long-term cost savings, risk reduction, and peace of mind.
What Is Break/Fix?
Break/fix is the traditional approach to IT support:
- Something breaks
- You call a technician
- You pay for the time and materials to fix it
There are no monthly fees, no ongoing maintenance, and minimal involvement—until something goes wrong.
Pros:
✅ No recurring costs
✅ Flexibility to call for help only when needed
Cons:
❌ No proactive monitoring or maintenance
❌ Downtime can be expensive and unpredictable
❌ Repairs can be more costly due to urgency or lack of planning
What Are Managed Services?
Managed Services involve outsourcing your IT operations to a provider like TK Tech Services for a flat monthly fee. We proactively monitor your systems, manage updates, back up data, and fix issues before they cause downtime.
Pros:
✅ Predictable monthly costs
✅ 24/7 monitoring and faster response times
✅ Proactive maintenance prevents problems
✅ Better security, compliance, and planning
Cons:
❌ Ongoing monthly fee
❌ Requires a relationship with an MSP you can trust
Cost Comparison: Short-Term vs. Long-Term
When you account for lost productivity, downtime, and emergency response fees, break/fix often ends up costing more over time—even if the monthly bills look lower at first.
Which Is Right for Your Business?
If your business can afford the occasional disruption and doesn’t rely heavily on IT systems, break/fix might suffice—for now. But for most modern businesses, managed services offer better value, greater reliability, and long-term cost savings.
At TK Tech Services, we offer customized managed IT plans that fit your business size and budget. Let's talk about how we can help you reduce downtime, stay secure, and grow confidently.
Contact TK Tech Services today to schedule a free consultation and see what proactive IT support can do for your business.
